Customer service from Ellen was excellent.Paul the heating engineer came the same day, he was very knowledgeable but explained his findings in a way I could understand, and did the same by email. When the boiler couldn’t be replaced for a few days, Paul came back late one evening to get the old boiler going again at no extra cost.
I am very pleased
I was very pleased with Paul’s knowledge and detailed manner in which the problem was investigated. I was also particularly grateful that the organisation committed to their promise of completing the work before Christmas. It’s made a real difference to how we use our home and how comfortable we are as a family.
Excellent as usual…
Paul at Plumbing Care Services has given excellent service. Originally, he came to deal with a shower pump that was faulty – he is knowledgeable and used his intelligence and logic to work through the problem. Since then he has come back to effect repairs and replace toilet siphons that were faulty and to service our boiler.
Efficient and Helpful
Provided an efficient and helpful response, the problem was fixed quickly. Excellent communication throughout and invoice issued very promptly as agreed. I was slightly concerned about being asked for upfront card details, but I do understand why this is done. I would recommend them!
We have used Plumbing Care Services over the last 3 or 4 years for various work in our home including plumbing leaks and boiler repairs. Our experience has always been very positive and their availability and booking is always very good. We will be happy to use the company again in future.
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